Here at REDCON1 CANADA we take pride in making sure that each and every customer has a positive experience. Customers can order with confidence and peace-of-mind knowing that your money will never be wasted on a product that is sub-par. If you feel that the results of your supplements are insufficient, please contact us and we will make sure that the situation is remedied quickly and fairly.
All orders are processed to ship Monday through Friday. They are shipped via Canada Post.
Once you receive your tracking information, it can take 24 - 48 business hours for the tracking to update.
We strive to uphold the highest levels of quality customer service. It is our ultimate goal at REDCON1 CANADA to create life-long customers and we will do everything in our power to ensure that your experience with us is one that makes you want to shop with us again and again.
Our standard processing time is 2-4 business days for all items that are in stock. Processing times are not calculated into the estimated delivery times. Depending on the amount of orders that we receive over the weekend will also possibly delay your processing time.
Orders are not processed on weekends. Extra time maybe required for larger orders, international orders, orders requiring additional customer information, or out of stock items.
CANADA POST SHIPPING
CANADA POST shipping takes anywhere between 5-7 days to receive.
CANADA POST SHIPPING ESTIMATED SHIPPING GUIDELINES
Order Submitted By Order Shipped By Expected Delivery Sunday Tuesday - Wednesday 2 - 6 business days later Monday Wednesday - Thursday 2 - 6 business days later Tuesday Thursday 2 - 6 business days later Wednesday Friday 2 - 6 business days later Thursday Monday 2 - 6 business days later Friday Tuesday 2 - 6 business days later Saturday Tuesday - Wednesday 2 - 6 business days later
You are responsible to know the import regulations for your country. Please research all supplements to ensure that they are legal for importation PRIOR to ordering. Once the order has left our premises we cannot be held responsible for customs delays. Most countries will have no trouble but we post this disclaimer in the off chance that there is an issue.
If, by chance, the order is returned to us and you wish to have a refund then we will do so only after we have received the goods back. The refund will be calculated as Total cost less shipping and a 15% restocking fee for a total of an 85% refund not including shipping.
We provide tracking information for all orders so please be diligent and keep track of your orders' progress through the mail system.
We do not have a reship policy. We DO assume that all clients are aware of their own countries' laws and therefore you are responsible for dealing with your countries' customs.
Please know your own import regulations before ordering. It is your responsibility. If customs does not return the products to us we cannot issue the 85% refund to you.
If your order is denied entry into your country, we strongly advise attempting to have the items sent back to us and we will refund your order less shipping and a 15% restocking fee.
Please be aware if you purchase internationally that you are responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country (this does not include our shipping costs).
REDCON1 CANADA isn’t responsible for any additional charges that may apply after a purchase is completed on the REDCON1 CANADA site.
All returns and exchanges are accepted within 30 days of receiving the item.
If you are missing an item or the item that you receive is damaged, then please contact us and we will send out a replacement free of any shipping costs to you. You must notify us within 3 days of receipt of shipment.
If a refund is deemed necessary, then we will manually refund your transaction for the appropriate amount for the returned items. Chargebacks will not be taken lightly and will subject the client to being put on the no-sell list.
Refunds will only be issued after all items in the original package have been returned to us, including free promotional items. Please always contact us first because most issues can be resolved very easily.
All Items are shipped safely and in a manner that ensures safe arrival. If for any reason this is not the case, then please email us and we will work with you. Each case is handled individually.
If a product is missing from your order, then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. All orders are documented and are photographed prior to shipping to avoid any fraudulent claims.
Peak Performance Products
6135 Danville Road
Mississauga, Ontario L5T 2H7